Privacy policy
These Terms and Conditions (Conditions) set out the basis on which WOTELS (as defined below) will provide accommodation and other products and services at its properties to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below), the Customer agrees to comply with these Conditions.
(1) Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
Arrival Date means the date on which the Client's stay at the properties is to begin, as per the Booking Details
Booking means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by WOTELS
Booking Details means the details of the Booking, including the number of Guests, the number of rooms required, the duration of the Guests' stay at the Properties and any other products and/or services to be included in the Booking
Charges means the charges payable by the Customer in relation to the Booking
Contract means the contract between the Customer and Generator in relation to the Booking.
Client means the person making the Reservation.
Guests means the Customer and any third parties they invite to the Properties in connection with the Booking.
Properties means the properties owned or operated by WOTELS, the location of which is specified in the Booking.
(3) Fees and payment
(3.1) The Charges shall be those indicated by WOTELS to the Customer upon the Customer's request for a Booking (except when point 2.6 applies).
(3.2) Unless otherwise agreed by WOTELS, the Fees only cover the provision of accommodation at the Properties and the Customer may incur additional costs, including, without limitation, meal costs, room service (the "Additional Costs").
(3.3) Customers will be informed of the amount of the Additional Costs before they are incurred.
(3.4) Supplements per extra person:
- up to the age of 12:
- 30 € for WOT Ericeira | WOT Lagos | WOT Costa da Caparica
- 15 € other properties
06 to 11 years: 50% discount
0 to 5 years: free
(3.5) Bookings will be subject to the Customer:
making full payment of the Charges in advance or, at WOTELS' option, paying a booking fee and/or deposit; and providing valid details of a debit or credit card by which payment of the Charges or the balance of the Charges (as the case may be) and any Additional Charges can be collected on check-in at the properties or at the time of booking.
(3.6) If not prepaid in full at the time of booking, the balance of the Fees must be paid by the Customer immediately upon check-in at the Properties. Any Additional Fees must be paid as they are incurred or, at WOTELS' discretion, at the time of the Customer's check-out at the Properties.
(3.7) The following payment methods are accepted by WOTELS
(3.7.1) Credit and debit cards: Visa, MasterCard and Maestro
(3.7.2) Cash or credit or debit cards, if the Customer is paying in person at the Properties.